Shipping & Delivery Info
OVERVIEW
At Personana, we are proud to offer shipping to rest of world.
We believe in making your shopping experience as seamless as possible, which is why we provide free shipping on all orders over $39.99. For orders below$39.99, we maintain a flat shipping rate of just $5.99.
Our team works diligently to process your orders within 1 to 3 business days, ensuring they are promptly dispatched via a reliable, fully tracked courier service.
We’re committed to delivering your Personana apparel to your doorstep as swiftly as possible. Once your package is on its way, you can expect it to arrive between 5 to 10 business days, depending on your location. Please be aware of any public holidays that may affect these delivery times.
While we strive to adhere to our shipping timelines, please note that unforeseen delays can occur in the shipping process. All shipping times provided are estimates and specific delivery dates cannot be guaranteed.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS:
In the event that your order includes pre-ordered or back-ordered items, we will ship the available products immediately. The pre-ordered or back-ordered items will be sent to you as soon as they become available. If you receive only a portion of your order, rest assured that the remaining items will follow shortly.
TRACKING YOUR ORDER:
After placing your order, you will receive a confirmation email and/or text message, if you’ve provided a mobile number, with your tracking ID and a link to monitor the progress of your shipment. You can track your package by visiting our Tracking Page. Please allow 1 to 3 business days for tracking information to become available.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customer to ensure that the shipping address provided is accurate. We work quickly to process and ship orders, so please verify your address before completing your purchase. If you believe you have entered an incorrect shipping address, contact us immediately at support@personana.com to correct it.